Refund Policy

Before shipment

If you need to cancel or correct an order, contact us as soon as possible at sales@bacwaterwholesaleclub.com. We will review the request, but cancellation is not guaranteed if the order has already entered fulfillment or shipped.

Damaged or incorrect shipments

If your shipment arrives damaged or materially different from the confirmed order, contact us within 48 hours of delivery with your order number, photos of the package, and photos of the affected items. We will review the issue and determine whether a replacement, carrier claim, account credit, or other resolution is appropriate.

Refused or undeliverable packages

Orders refused by the recipient, returned by the carrier, or delayed because of incorrect shipping information may not be eligible for refund. Additional shipping, handling, or restocking costs may apply when permitted.

Wholesale and custom orders

Custom wholesale, case, pallet, or special-order purchases may be final once confirmed, reserved, packed, or otherwise allocated to the buyer.

Contact

Refund-policy questions can be sent to sales@bacwaterwholesaleclub.com.